How to fix an Invite that will not open or complete

I cannot join Woggle

If you cannot join Woggle because an Invite does not open, accept, or add the expected Unit, work through these checks. If the problem is an invitation to an existing family profile, use Household account invitation help.

1. Use the intended account

Sign in as the person who should accept the Invite. Check the account and any named profile before continuing. Use Not you? if Woggle shows the wrong account. If Woggle shows Use the invited account, select Not you? and sign in with the email address named in that message before continuing.

2. Confirm the Unit and role

Review the Unit and role shown on the Invite before accepting it. If either is wrong, stop and ask the sender for the correct Invite.

Do not accept an incorrect role and plan to fix it later. The sender should create an Invite for the access you actually need.

3. Check the Invite state

If Woggle says the Invite expired or was revoked, ask the sender for a new one. A Unit Admin or another person with Invite permission can use How to invite members for the replacement. For a prepared person already listed under Invited, the sender should reuse that roster profile and use Send new invite when offered, rather than add another person.

4. Check the request’s current result

Open More → Inbox. Check Needs action for your next step, Pending for open requests, and History for completed decisions. If you have not joined a Unit yet, open My requests from the Unit selection screen.

A family request is reviewed person by person. Request sent and Waiting for approval do not grant access. Waiting for account means an account invitation or guardian connection still needs to finish. Follow the action shown for that person.

A roster invitation may ask whether the named person is already in your Household. Match the existing person when appropriate. Avoid adding another profile to get past a review step.

5. Recover a family request

If Woggle cannot confirm your family, retry or contact Support; creating another Household can make the problem harder to resolve. If Set up my family is offered, complete that setup and return to the invitation.

If your choices changed elsewhere, reload and review the latest version before sending. Use Review and try again for a declined or canceled family request when offered. This creates a new request to review before submission.

Saved drafts expire 30 days after their last saved change. Submitted requests do not expire because a review takes longer. For an expired or revoked invitation, ask the sender for a replacement.

How to track family requests explains mixed results and remaining account steps.

If the checks still do not explain the result, contact Support with the visible state and account email. Do not send an active invitation link or code.