How to troubleshoot Woggle

Start with the problem that matches what you see. Each guide keeps the checks for one symptom together so you can confirm the result before contacting Support.

Choose the problem

What you see	Focused guide
An Invite does not open or complete	Fix an Invite problem
A Unit, Group, Event, or Announcement is missing	Find missing content
A create or edit control is unavailable	Check create or edit access
Household members or an RSVP do not match	Fix a Household or RSVP mismatch
Push notifications are not arriving	Fix missing notifications
Woggle will not install, open, or update	Fix installation, launch, or update problems

These guides avoid deleting data, resetting an account, or creating duplicate Unit content while the membership, audience, or device problem is still unclear.

Contact Woggle Support

If the focused guide does not resolve the problem, email support@woggleapp.com with:

• the email address tied to your Woggle account
• the Unit name
• the device model and operating-system version
• the Woggle app version shown at the bottom of More
• a screenshot with personal information and active Invite links or codes removed
• the exact steps you took, in order
• what you expected and what happened instead

Ask a Unit Admin or Event leader first for role, audience, Group membership, roster, join-request, or RSVP-deadline corrections. Use Woggle Support for account access, installation, update, privacy, or unexplained product problems.

Privacy and child safety

Do not email a password, an active Invite link or code, or unnecessary personal information about a child. For a child-safety concern, follow the reporting guidance on the Child Safety Standards page.