How do I fix a Household account invitation?
Use the existing family profile when an account invitation does not arrive or complete. First check whether you are connecting a person’s sign-in or asking them to join a Unit.
1. Check which invitation you need
Section titled “1. Check which invitation you need”A Household account invitation connects a sign-in to a family profile. A Unit invitation or family participation request concerns Unit access.
For an existing youth, open More → Household → the youth → Account → Show invite. For an adult awaiting an account after a family request, open the request result and use Send account invite or Resend account invite when offered.
An adult’s Household profile displays account status but has no general send-invitation button. If no relevant request or invitation action is available, contact Support rather than adding another adult profile.
2. If the invitation email is missing
Section titled “2. If the invitation email is missing”Confirm the intended email with the person. Ask them to check their inbox and spam folder when an email invitation was sent.
The recipient should open the invitation as themselves. Use Not you? if another person’s account is open. If Woggle says Use the invited account, sign in with the email named in that message before continuing.
3. Recover the invitation
Section titled “3. Recover the invitation”| What happened? | Next step |
|---|---|
| Adult invitation is still waiting | Use Resend account invite from the family-request result when offered. |
| Youth needs the invitation again | Return to their profile’s Show invite and share the link directly. |
| Youth invitation code is unavailable | Refresh the Household and profile, then reopen Show invite. |
| The invitation says it expired or was revoked | Ask the sender for a replacement through the applicable invitation flow. |
| The invitation names the wrong person or family | Stop and ask the sender to check the existing profile. |
| Woggle shows Account already has a household | Check adult Household correction or other profile problems. |
If the email was wrong or no replacement control is available, ask Support to help with the existing invitation and profile. Do not create a duplicate to try another email.
4. Confirm what is still waiting
Section titled “4. Confirm what is still waiting”After acceptance, check the person’s Account status in Household. Then check any family-request result. An account connection and Unit participation can have separate remaining steps.
If the problem continues, contact Support with the intended account email, visible status or error, and the Unit and Household names. Do not include active invitation links, codes, or passwords.
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